Track Order

Where your order is

Every order gets a tracking link by email the moment it leaves us, usually within 24 to 48 hours of you placing it. That email is the fastest way to find your parcel — search your inbox for WellForm and check your spam folder if nothing comes up.

If you cannot find the email

Email help.shopclova@gmail.com with either your order number or the name and email address you ordered with. We will find it and resend the tracking link. Our inbox is monitored 24/7.

If tracking shows nothing yet

Tracking information can take up to 24 hours to become active after the carrier scans your parcel in. An empty tracking page immediately after dispatch is normal, and it will populate on its own.

If tracking has not moved in days

Email us with your order number. We will chase the carrier ourselves — you should not have to spend your afternoon on hold about a jar of powder. If the parcel turns out to be lost, we reship or refund, whichever you would rather.

If your address was wrong

Email us straight away. If it has not been dispatched we can correct it. Once it is with the carrier we cannot redirect it, but if it comes back to us as undeliverable we will reship or refund it as soon as it lands.